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Knowledgebase

Why Can't I Log into Webmail?

When attempting to log into Webmail, if you see a message that says wrong username or password, make sure you are logging in with the correct mailbox name and password. Please remember:

• The mailbox name is the primary email address, not an alias. The primary email address can be found in Account Manager under the specific domain name.
  
• You cannot use an alias email to log-in.
  
• The password is case sensitive.